Hi April
The actual process of creating the tab is fairly easy. Go into Architect. From the menu select Contact Form (if you want it under accounts select accounts form). Then, this will open a new form and you simply add what you need on the form. Then, save and press F10 to release it. It then appears under more tabs when you do a ctrl-F5.
However, of course, the objects you select to put on the form (controls such as datagrid, labels, edit boxes etc.) are what make up the form and to describe them here in one short response if, as you can imagine, fairly impossible. Suggest you get back to your rep and get some classroom training as, without it, you will struggle and - besides, you'll get a manual too !
Regards
Mike