Hello,

Here is my problem : We are trying to to a massive-mail merge (test) with SalesLogix. For that we have created a temporary group with 756 contacts with the same email address (the mailbox is big and empty. The mail  come with an attachment of 200 Ko. the template we use is 200Ko too. When we launch the mail merge it runs. But only154-156 are sent, and a temporary group of emails which have not been sent is created. I don't have any error message

Have you got any idea of what I can verify ?

 

thanks 

Hi,

    I would speak with your IT team to see if your exchange server has any delivery restrictions set.

 

Regards, Adam Travers

I am. We don't have any delivery restrictions for the test user in exchange.

Do you get the same issue if you remove the attachment?

yes, unfortunately.

Have your IT guys look on Exchange Server event viewer for event 9646. They will find that there are errors being reported about size of messages and attachments. Then, they can resolve it by going to this link:

http://support.microsoft.com/default.aspx/kb/830836/en-us

By default, and after SP2 of Exchange, you will find that this limit is 250 emails and attachments from one session (to prevent spam/unctrolled email) but can safely increase this to, say, 10000 without issues.

Regards
Mike

 

thanks for the reply. I've added the MaxObjsPerMapiSession registry key as 1000 : doesn't work. I change it to 10000 and the test is launched.
just a little question : do I need to restart the Information Store to apply the settings ?

Yes, you do need to restart IS.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersSystem\MaxObjsPerMapiSession]
"objtStream"=dword:00001388
"objtAttachment"=dword:00001388
"objtMessage"=dword:00001388

The above is what you should add (adjust figures to suit) and you need to totally quit SLX/Outlook on the machine prior to making the changes above and re-start the IS.

Mike

BTW This is not a key, it's a branch - and you need to add the settings underneath those (if you save the file shown as a .REG file and then import it you will see what I mean).

Mike

lol, i'm stupid. Changes are done. But I cant restart the IS Service today (my users are working). So I will do it tomorrow morning and will let you know if it works. Thanks again for your help.

You are probably OK now - IS automatically reads these settings after a period of time and re-initialises without the need to restart IS. I'd give it 30 mins and then give it a go - you'll probably find it's fine now !

Mike

 

I've got the same error after 126 emails. I will try to restart IS tomorrow morning to be sure.

the restart of IS, then test mass mailing give the same error. 

maybe an exchange restriction ?

maybe the massmailing routine crashes during execution (because sometimes during it, SalesLogix freeze)

The test user : can send or receive 1Go, his mailbox size is 2Go, the maximum of recipient is 10000. What do I need to verify too ?

OK, let's go back to basics.

What version of Exchange (find this from the general tab on the props of the exchange server in System Manager)
You added the keys as shown correctly e.g. DWORD in the right place (did you create them or create the reg file?)
Are you getting any errors on Exchange during the MM that relates e.g. the 9646 error ?

Can you add the following keys:

[HKEY_CURRENT_USER\Software\SalesLogix\MailMerge]

"DebugMode"=dword:00000001
"CleanUpFiles"=dword:00000000

Then, after running a problematic merge - look in:

C:\Documents and Settings\%User%\Application Data\SalesLogix\MailMerge\Debug

Some files will be there - can you zip them up and attach.

Then, switch off the debug with:

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\SalesLogix\MailMerge]
"DebugMode"=dword:00000000
"CleanUpFiles"=dword:00000001

 

Let's go from there !

Mike

sorry, all is OK now. registry keys I used wasn't OK

with the good one you gave me, mail merge is now OK

thanks, thanks, thanks a lot. 

 

You're welcome - I found this issue a couple of years ago and this has worked 100% of the time, so I was quite surprised when it didn't work for you ! But, good to know it's now working for you too !

Regards
MIke

so thanks again,

and I had to add too an information for objtAttachView in the same tree to have my mail-merge completed.

I found it here : http://technet.microsoft.com/en-us/library/bb218580.aspx

that was great to talk & work with you

 

regards,

 

Stephane ALVES