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Good Practices for CRM

This blog focuses on best practices for ultimate CRM success!

Accentuate The Positive

Quick tip of the Day.

Happy election day for those of you living in the United States!  The turn out is the largest I've seen - I waited in line for 1 1/2 hours this morning.

So, you are trying to make a sale.  Times are tough and competition is fierce.  What do you focus on during conversations with your potential customer?  Hint - not you competition's faults.  You may know that you have a better product, service, etc., but putting down the competition does not focus on what it is truely important.  What your customer cares about the most is how you will address their needs.  Read the article, "Three Phrases to Avoid", published by Miller Heiman for more insight.

(Note: This article expires, read it soon!) 

-Brianna

Published Tuesday, November 04, 2008 1:53 PM by Brianna Tinjum

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About Brianna Tinjum

I am happy to say I love my job! Everyday there is a new challenge and something new to learn, it keeps things interesting. I was very happy when we started Good Training because it gave me an opportunity to help people and share knowledge. Outside of the office I enjoy being active. When weather permits you may catch me riding my bike around the lakes of Minneapolis or hiking in Northern Minnesota. In the winter I get out snowboarding as much as possible and I always try to take a trip to the mountains. I made it out to Bridger Bowl in Bozeman, MT at the end of February 2008 and it was a fantastic time! Year round I participate in dance and yoga classes to mix things up. I love watching movies and you could say I may have seen too many. :) I also have a passion for reading - if I find a good book it can consume all of my free time.