November 2008 - Posts

• Does CRM 2.0 Add Value?

  Gartner Research thinks so. At this point in time many companies give little thought to CRM 2.0, some don't know what it is - are you familiar with the term? CRM 2.0 refers to social CRM and is a new way of thinking about CRM. "...while traditional CRM Read More... Posted Tuesday, November 25, 2008 7:59 AM by Brianna Tinjum | 0 Comments

• Get Ahead

  Times may be tough... But you can still get ahead. Today I read an article published by Business Week about how you can still advance your career in a recession. Sound impossible? Not always. "In times like these, the default setting for many people goes Read More... Posted Monday, November 24, 2008 12:36 PM by Brianna Tinjum | 0 Comments

• Sage and The Economy

  Some info from Sage Summit '08. As some of you may know, this week Sage held their annual customer conference - Sage Summit. While doing my usual reading I came across an article from CRM Magazine highlighting some of the topics discussed at Sage Summit. Read More... Posted Wednesday, November 19, 2008 2:29 PM by Brianna Tinjum | 0 Comments

• Asking The Tough Questions

  Performing win/loss reviews. Happy Friday! We all love to win, especially when the win is closing a sale to an account. And while it may be more fun to focus on our wins then to reflect on our losses, finding out the reason you lost is an important exercise Read More... Posted Friday, November 14, 2008 1:27 PM by Brianna Tinjum | 0 Comments

• Try, Try Again.

  Traditional single touch marketing doesn't work as well as your other option. If you are in marketing you are trying to dig up potential sales through your efforts. A traditional approach that many marketers take is the "one and done" approach. Translation: Read More... Posted Thursday, November 13, 2008 2:24 PM by Brianna Tinjum | 0 Comments

• 5 Tips For Creating Great Customer Service

  Get better at this important task! I was reading Business Week when I came across a headline about how to create a great customer service experience. The article, "At Your Service" , are ideas that were submitted to Business Week and the best ideas were Read More... Posted Thursday, November 06, 2008 11:03 AM by Brianna Tinjum | 0 Comments

• Accentuate The Positive

  Quick tip of the Day. Happy election day for those of you living in the United States! The turn out is the largest I've seen - I waited in line for 1 1/2 hours this morning. So, you are trying to make a sale. Times are tough and competition is fierce. Read More... Posted Tuesday, November 04, 2008 1:53 PM by Brianna Tinjum | 0 Comments